Freshman Support
At Freshman Guitars, we take great pride in our products, but more importantly, we value our customers.
Below, you'll find information relating to product Registration & Warranty.
Register Your Freshman
In order to register your product for its Lifetime Warranty, please complete the form below. Please note that only "new" products can be registered – second-hand or resold products are "not" eligible for registration. You will be sent a confirmation email that your registration has been received.
Fields marked with * are required. Registering your product without the correct Model and Serial Number will invalidate the warranty. Terms & Conditions below. Please check the Soundhole image below to ensure you are inputting the right information.
Please Note: the following models are excluded from our Lifetime Warranty:
Chicago series and MFS44, MFS34, MFS34PUR, MFS34BL, MFS12, MFS12BL, MFS12PUR and all Ukuleles.
To Register your Freshman Guitar or Ukulele, Please fill out the form below
Warranty
We believe in quality. We pride ourselves on our construction and value for money so much that we were proud to announce that every new Freshman sold from April 2012 was and is protected with an extended lifetime warranty* when registered below.
PLEASE NOTE:
The lifetime warranty applies to all matters relating to manufacture and construction, and are at the discretion of Freshman Guitars at all times. Every guitar is unique and is subjected to natural movement throughout the seasons. Your guitar must be checked by a qualified technician on a regular basis to maintain playability and address issues such as fret dressing and crowning, treatment of the fingerboard and bridge, general set up and machine head functionality. Proof of maintenance will be requested. Ensure the guitar is stored in a stable and correctly regulated environment, and should be allowed time to acclimatise if taken from one extreme temperature to another.
For more information on how to correctly care for your Freshman Guitar Click Here
* Any adjustments or customisations made to the guitar that are conducted by an unqualified technician may void the warranty.
General wear and tear issues are not covered. If in any doubt relating to the above, please consult with the Freshman store of purchase.
Aftercare
Thank you for choosing Freshman Guitars & Ukuleles
We truly appreciate your custom
We are a family run business with a passion for every aspect of our instruments. Quality of sound and attention to detail are second to none. We personally select our tonewoods, which are always from sustainable sources where possible, and with every single guitar you can rest assured that we give it a thorough QC check and set up before it leaves our UK factory.
While we’re sure your instrument will bring you a lifetime of problem-free playing and enjoyment, for warranty purposes please remember to register your guitar online. Should you have any questions, please do not hesitate to contact us, where we will be happy to help and advise.
Below you will find our Guitar Care booklet which gives you helpful information for the general care of your instrument as well as a guide to changing strings. (PDF document, opens in new window).
Freshman Guitars Youtube Channel